Shipping & Returns
Delivery / Shipping
We now offer delivery of some of our products in partnership with Evri.
Full pricing details can be found on their website or just call us or message us and we can tell you a shipping price if it is not already shown at checkout on our site.
Some locations in the UK are more expensive to deliver to than others, for instance, some may require sending parcels using ferries or are located further from our depots. Because of this, a limited number of postcodes have a location charge when sending and delivering to those locations. There’s no location charge when sending within the same postcode area.
A list of affected postcodes can be seen below:
Affected postcodes
- BT – Northern Ireland
- HS – Outer Hebrides
- IM – Isle of Man
- ZE – Shetland Islands
- IV – Inverness
- KW – Kirkwall
Returns Policy
We understand that sometimes things can be wrong and you may need to returns items to us.
Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
Our policy: In addition to your legal rights, we also allow you to return goods if you change your mind or if you are unhappy with the item in any way and wish to return your product then please contact us within 14 days of delivery to arrange for a returns authorisation number. All unwanted returned items need to be in an undamaged, saleable condition within its original packaging to qualify for a full refund. The cost of returning the item will be at the buyers expense unless previously agreed with Manvers Motor Spares. In all cases refunds can only be raised once we receive the unwanted goods back with the authorisation number clearly shown on the package. We shall aim to issue refunds within 5 working days of receipt. We can only accept items for refund if they have not been fitted unless the item is found to be faulty. Certain items may be sealed within a clear plastic bag inside the original packaging – if the bag has been opened we are unable to accept returns or issue a refund unless the product is found to be faulty. Some items have plastic seals fitted to mounting holes, again if this seal is removed we are unable to accept returns or issue a refund unless the product is found to be faulty.
All returned items will be inspected and as long as the above conditions are met we will offer you an exchange or a credit note., however if items do not meet the above conditions items cannot be returned unless faulty.
Special Ordered Goods which are personalised or have been ordered from suppliers specially for your requirements cannot be returned unless faulty.
You will be notified if the item you are enquiring about is a Special Ordered Goods upon your initial enquiry.
Faulty items must be returned to us and we will forward to our suppliers for investigation and either a replacement or refund.
Any refunds to credit or debit cards can take between 5-10 working days to process and appear in your account.